Categories
Reviews Monitoring
About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. Sprinklr’s unified customer experience management (Unified-CXM) platform combines industry-leading AI with powerful Care, Marketing & Advertising, Research, and Engagement solutions. Drive business growth by learning about your audience, understanding the competitive marketplace, and reaching, engaging, and serving customers and prospects on all channels. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Sprinklr and PowerReviews
With the PowerReviews integration for Sprinklr, merchants using PowerReviews can add their website account into Sprinklr to pull in all associated reviews. Merchants can then triage reviews for relevant departments, reply to reviews, set up smart/auto alerts, smart replies, leverage Sprinklr's rule engine, taxonomy, governance, and artificial intelligence (AI) engine, as well as integrate PowerReviews as a channel in their overall customer care strategy.