Reputation Studio by 1440

Manage all UGC within Salesforce! Reputation Studio by 1440 leverages the power of Artificial Intelligence to help companies gain consumer trust by monitoring and responding to reviews from multiple locations, products, and apps from one central dashboard. Using text analytics, Reputation Studio is able to rate each review by customer sentiment which allows your customer service and marketing teams to easily manage reviews that are pertinent to them. Your customer service team will not only cut back on the time it spent sorting through reviews, but they will also be able to respond in real-time when a customer has an issue. Studies show that 66% of people have used social media for customer service now and prefer it over a traditional call center.

The PowerReviews + 1440 partnership is an integrated solution that enables brands the ability to collect, respond to and analyze questions and reviews collected by PowerReviews. Instead of logging into multiple sources, manage PowerReviews reviews directly from the Reputation Studio app in Salesforce, alongside dozens of other UGC sources such as Amazon, Facebook, Google, etc..

The combined solution enables brands and retailers to facilitate strategic and effective follow-up action to customer feedback. This results in exceptional reputation management, enabling our mutual clients one platform to manage their brand reputation.